Its been 3 months!!!
You realize the guy below is how you have been operating.

Your agency not willing to operate like its 2021 looks like this dude.. 

Every day you are throwing buckets of water over the fence, not realizing its a chain link fence, and you are never going to "bail" the water around you to get dry...

Every day, late pay calls, missing document calls, follow up calls, checking in calls, renewal calls, birthday calls..... yeah you are repeating the same activities every day..

www.agencyelephant.com to sign up and fix it