1. Ask

People love to be asked for their opinion, especially if the request comes from an expert.

Some great questions to ask...

“Which would you choose, A or B?”
“Where can I learn more?”
“What do you think about X?”
“Where did you find that?”

This method can set you up with a live conversation.

2. Share a link to helpful content

Sharing is caring, if you've discovered some useful knowledge that you find valuable, share it! Especially if it'll benefit your user base in the direction that you've pointed them in.

3. Offer your advice

Offer a quick suggestion or piece of advice that could help them use the system, then send it. You'll be surprised at how grateful they are that you're their to support them.