I'm toying with offering live training sessions on getting the most out of our tools along with industry trends, etc... I would love your feedback...

Here's what I'm thinking:

Conversations will be open topic unless something specific comes up that folks say they want to be covered in advance.
Sessions will last 1 to 2 hours depending on how many questions crop up.
I would like to start offering these 2x per month... perhaps more as needed/desired.

Three questions to stoke your feedback:

What do you think about the concept?
Would you or someone on your team take advantage?
What would you like to see discussed?

INTEL CPU BUG - WORKING LIKE 007 TO SQUASH A VILLAIN...

Just as James Bond had to do battle with Spectre... apparently so do we...

As you've undoubtedly heard in the news, Intel CPUs have some security issues. The two issues are named Spectre and Meltdown.

I want you to rest easy in the knowledge that these are actively being addressed.

We have a custom built cloud environment. The nature of how our cloud is built makes it naturally resistant to these two issues.

However, our partners are presently deploying additional layers of protection to enhance that natural resistance.

We're rolling out these additional protections against Spectre and we expect Meltdown protections to pass testing in the next couple of weeks.

Just wanted you to know that because of our stand on security & compliance, we take these two issues seriously and are addressing them.

LIVE CHAT IS DEAD, LONG LIVE LIVE CHAT...

I'm pleased to announce for all of our Concierge clients the roll-out of our new Live Chat option.

In fact, we've rolled it out on greendaysgroup.com as well...

Here's what you get:

Unlimited Operators
Unlimited Chats
Segmented Operators (Meaning some can be available to the public while others are private.)
Internal Private Chat (Makes communicating in a mid-to-large office much easier.)
Intelligent Contact Us Form (Appears when operators are too busy or offline.)
Fantastic Mobile App

You can upgrade to detailed reporting, live visitor tracking, and SMS text alerts of chat requests for a flat rate of $95/mo regardless of your operator count.

That's it. It is super easy to leverage which makes it a much better fit than our last implementation of live chat... and our partner is based in Arizona with 3 U.S. based data centers.

AND they meet our requirements for security and data protection.

Speaking of protection... we are also including our Compliance Archiving option at $0 cost to you. All publicly facing live chats are sent via Email to a special archive that keeps 7 years of history.

We're rolling this out on a first come, first serve basis to folks who say, "I want this". Remember, you must be a Concierge level client to take advantage of this. (Not sure if you qualify? Reach out to us!.)

I think that's it.

Have an awesome weekend!

-John