{first_name}, we're sorry to hear about your recent claim.

I hope all is well.

We saw that you recently filed a clam.  We're sorry this happened!

The adjuster from your insurance company should be your primary point of contact for all questions about your claim.  However, we're here to help if you need any assistance.  We want to make sure the claims process is smooth for you.

If you have any questions, plesae don't hesitate to reach out.

Best,