{first_name} This is Bernie from Karstens Financial, one of your insurance policies will be renewing over the next few months, thank you for your business! I'm here to check your rates, make sure the policy renews properly and if we need to physically renew or get signatures and other information on your renewal, I'm here to help. My email address is bernie@karstensfinancial.com the other email for renewals is renewals@karstensfinancial.com you can also text me at 12108798551