Hi {first_name},

What questions can  I answer for you?  Was there a coverage or associated cost you didn't understand?  Do you have so much on your plate you haven't had a chance to look?  (I can relate sometime)  Whatever your reason, I am here to help.  Please don't feel like there is a question that is too silly to ask.  We are protecting what important to you - there is nothing silly about that.

I look forward to hearing from you soon.

-Andy
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