{first_name},
I hope 2023 is going well for you so far. I want to inform you of a change within our agency regarding Safeco Insurance. They are cutting back in Texas due to losses, and pulling the appointments from some of the smaller agencies - Texas Total Insurance is one of those agencies. As of January 27th, we no longer have access to any of your policies. You can continue your coverage with them; however, you will be referred to a customer service portal for any service needs. I will provide those resources at the end of this email.
I'm sorry for the inconvenience, this was sudden, and it took me by surprise. I can shop other carriers I have available if you would like to make a change. If you want to wait for a renewal period, we can do that as well. You can also continue with Safeco.
Please see below for the ways to contact Safeco for any service needs:
Please refer your policyholders to the Safeco Gold Service Center for policy service:
Safeco Gold Service Center Customer Facing Phone Number
800-332-3226
Online Customer Support
https://www.safeco.com/customer-resources/customer-support